FAQ's
We currently ship to the USA and most European countries. If you're unsure whether we deliver to your location, feel free to reach out to us at info@cuddlezzz.com.
USA: Flat rate of $7.99. Orders over $120 qualify for free shipping.
USA: Estimated delivery time is 5–7 business days.
Please note that these are estimates and not guaranteed.
Yes, once your order is shipped, you’ll receive a confirmation email with a tracking number to monitor your delivery.
We process orders quickly, but if you need to make a change, contact us at info@cuddlezzz.com as soon as possible. We'll do our best to assist you.
We are a small business and all products are made on order. Unless it is delivered wrong or damaged we don't offer refund/returns. Please refer to our Refund/Returns Policy for complete details. We’re here to ensure your experience is a positive one.
Yes! We offer a selection of customizable gifts. You can find them in our Custom Gifts section on the main menu.
If your item arrives damaged or incorrect, please contact us immediately at info@cuddlezzz.com with your order number and photos, and we’ll make it right.
USA: Estimated delivery time is 5–7 business days.
Europe: Estimated delivery time is 10–15 business days.
Please note: These timeframes are estimates only and not guaranteed. Shipping may be affected by external factors such as customs, weather, or carrier delays.
Yes, once your order has been shipped, we’ll send you a confirmation email with a tracking number so you can follow your package all the way to your door.